Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
Modified on: Wed, 14 Sep, 2022 at 12:01 PM
Feel free to get in touch with us via email, telephone or by post. We're here to help you. If you have a question about our products or your policy you may find the answer within our Frequently Asked Questions (FAQs) Page.
Call: 0330 041 8139
Email: travel.sales@thomascookcover.com
If you’d like to write to us, our office address is:
Thomas Cook Travel Insurance
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar
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