If you need to make a claim on your travel insurance policy, please refer to this page for the relevant contact details. Please also ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim.
For Medical Emergency, Medical Related Expenses, Repatriation and Evacuation Claims
Please call the assistance company at any time of the day or night.
Anywhere except the USA, Canada or Mexico Call: +44 (0)1403 286 537
USA or Canada Call: +1-844-780-0494
Mexico Call: 00 1 819 780 0494
For Gadget Claims
You can submit your gadget claim using the online claims portal, or you can call, email or write to us:
Address: Taurus Insurance Services Ltd. Suite 2209-2217 Eurotowers, Europort Road, Gibraltar
Email: thomascook.tiga@taurus.gi
Call: 0330 041 8140
For Legal Costs and Expenses Claims
If you need to make a claim under the Legal Expenses section of your policy please contact us in one of the following ways:
Address: DAS Legal Expenses Insurance Company Limited. DAS House, Quay Side, Temple Back, Bristol, BS1 6NH
Email: newclaims@das.co.uk
Call: 0330 041 8140
Fax: +44 (0)117 934 2109
For Financial Failure Claims – Applicable for policies purchased prior to 1st September 2023
If you have taken out Travel Disruption cover and need to make a claim, please contact us using one of the following options:
Address: IPP Claims at Sedgwick. Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ
Email: Insolvency-claims@ipplondon.co.uk
Call: 0330 041 8140
For All Other Claims
Contact:
Thomas Cook Travel Insurance Claims, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD
Online: www.submitaclaim.co.uk/Thomascook
Here you will be able to submit your claim online for all claims other than those shown above.
If you’re unable to submit your claim online you can also contact us using the following:
Email: info@csal.co.uk
Tel: 0330 175 7855 (local rate call)
We can send you a claim form either by post or by email. Alternatively, you can download one from www.csal.co.uk/claim-forms