If you need to make a claim on your travel insurance policy, please refer to this page for the relevant contact details. Please also ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim.
For Medical Emergency, Medical Related Expenses, Repatriation and Evacuation Claims
Please call the assistance company at any time of the day or night.
Anywhere except the USA, Canada or Mexico
Call: +44 (0)1403 286 537
USA or Canada
Call: +1-844-780-0494
Mexico
Call: 00 1 819 780 0494
For Gadget Claims
You can submit your gadget claim using the online claims portal, or you can call, email or write to us:
Address: Taurus Insurance Services Ltd, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar
Online: Online Claims Portal
Email: thomascook.tiga@taurus.gi
Call: 0330 041 8140
For Legal Costs and Expenses Claims
If you need to make a claim under the Legal Expenses section of your policy please contact us in one of the following ways:
Address: DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH
Email: newclaims@das.co.uk
Call: 0330 041 8140
Fax: +44 (0)117 934 2109
For Financial Failure Claims
If you have taken out Travel Disruption cover and need to make a claim, please contact us using one of the following options:
Address: IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ
Email: Insolvency-claims@ipplondon.co.uk
Call: 0330 041 8140
For All Other Claims
If your policy was purchased on or after 15th March 2022
Contact:
Address: Thomas Cook Travel Insurance Claims, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD
Online: www.submitaclaim.co.uk/Thomascook. Here you will be able to submit your claim online for all claims other than those shown above.
If you’re unable to submit your claim online you can also contact us using the following:
Email: info@csal.co.uk
Tel: 0330 175 7855 (local rate call)
We can send you a claim form either by post or by email. Alternatively, you can download one from www.csal.co.uk/claim-forms
If your policy was purchased before 15th March 2022
Please use these details:
Address: Thomas Cook Travel Insurance Claims, Claims Team, Insurance Administration Services Limited, Crow Hill Drive, Mansfield, Nottinghamshire, NG19 7AE
Email: travel.claims@thomascookcover.com
Call: 0330 041 8140
We can send you a claim form either by post or by email.