If you need to make a claim on your travel insurance policy, please see the information below. Please also ensure that you have your Policy Number and the full circumstances as they will be required to process your insurance claim.

For Medical Emergency, Medical Related Expenses, Repatriation and Evacuation Claims

Please call the assistance company at any time of the day or night.

Anywhere except the USA, Canada or Mexico Call: +44 (0)1403 286 537

USA or Canada Call: +1-844-780-0494

Mexico Call: 00 1 819 780 0494

For Gadget Claims

You can submit your gadget claim using the online claims portal, or you can call, email or write to us:

Address: Taurus Insurance Services Ltd. Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

Online Online Claims Portal

Email: thomascook.tiga@taurus.gi

Call: 0330 041 8140

For Legal Costs and Expenses Claims

If you need to make a claim under the Legal Expenses section of your policy please contact us in one of the following ways:

Address: DAS Legal Expenses Insurance Company Limited. DAS House, Quay Side, Temple Back, Bristol, BS1 6NH

Email: newclaims@das.co.uk

Call: 0330 041 8140

Fax: +44 (0)117 934 2109

For Financial Failure Claims – Applicable for policies purchased prior to 1st September 2023

If you have taken out Travel Disruption cover and need to make a claim, please contact us using one of the following options:

Address: IPP Claims at Sedgwick. Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ

Email: Insolvency-claims@ipplondon.co.uk 

Call: 0330 041 8140

For All Other Claims


Thomas Cook Travel Insurance Claims, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD 

Online: www.submitaclaim.co.uk/Thomascook 

Here you will be able to submit your claim online for all claims other than those shown above.

If you’re unable to submit your claim online you can also contact us using the following:

Email: info@csal.co.uk 

Tel: 0330 175 7855 (local rate call)

We can send you a claim form either by post or by email. Alternatively, you can download one from www.csal.co.uk/claim-forms