Payments and refunds
We accept both debit and credit cards, although we're unable to accept American Express. If you're concerned that we might not accept cards from you...
Wed, 24 Aug, 2022 at 6:23 PM
It's rare for this to happen but if it does, we'll send an email out the day after your payment was due to ask you to pay through Manage My Booking....
Thu, 1 Sep, 2022 at 5:41 PM
If you are due a refund from Thomas Cook please allow 14 days. Please do not contact us to chase your refund if 14 days has not passed since it was confirme...
Fri, 16 Feb, 2024 at 11:27 AM
Your final balance payment is usually due 25 days before you are due to travel, so if you book last-minute you'll need to pay the full amount. But don&#...
Wed, 21 Sep, 2022 at 10:21 AM
To help prevent fraud we ensure refunds are returned to the same bank account that was originally debited and not an account that does not belong to the ori...
Wed, 14 Sep, 2022 at 12:33 PM